Past Due Balances and Collections

Your full tuition balance must be paid by the tuition payment due date.

Balances that remain unpaid through the late add period are considered “past due.”

• A negative Bursar service indicator (BUR) will be placed on your account. This will prevent future registration, access to transcripts, and distribution of diplomas.

Balances that remain unpaid after the last day of the term are considered to be in pre-collections.

• A BIH hold (In-house Collections) will be placed on your account.

Several communication efforts will be made throughout this process, including e-mails, phone calls, and letters. Make sure that your contact information in your CUNYfirst account is up-to-date.

Collection deadlines are set approximately six months from the end of the term. Any remaining balance in pre-collections is at risk of being transferred to a collections agency by the collections deadline.

Accounts in collections will be subject to the collection agency’s processing fee that must be paid in addition to the principle balance.

Balances that are transferred to a collections agency can no longer be paid to Brooklyn College and must be paid in full with the collections agency to have the collections hold removed.

Review the “My Holds” section on the Student Center page of your CUNYfirst account to determine the appropriate collection agency to contact.

• BAZ/BTS: Your balance has been transferred to TSI Collection Agency. Contact 844.743.1302 for payment details.
• BIC/BHV: Your balance has been transferred to Credit Bureau HudsonValley (CBHV). Contact 877.576.0700 for payment details.

Be aware that payments submitted to ICR or ACT may take one to two business days to be successfully processed. Any collections-related holds can only be lifted once the full payment has been successfully processed and confirmed.