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Following are the general policies and procedures for requesting service and changes or to report service or equipment problems. Note that many situations require access to a room that may be locked. If no one is present at the time of a scheduled appointment to provide access to a locked room, the department head will be informed of the delay and the appointment will be rescheduled. If you have any questions or require additional information, call the Office of Telecommunications: 718.951.5533.
Note: Phone repairs have a two-day response time.
Note: MAC orders have an eight-day response time.
Note: Special services are subject to approval by the vice president of finance and administration.
Note: Cell phones are to be used exclusively for conducting the business activities of your department and that of Brooklyn College.
Note: Each department is responsible for its long-distance calls.